It was bound to happen...I've been on a coupon high for way too long! And of all places, Kroger was the one to bring me back to earth!
I was quite excited about shopping their Mega Event today. My costly mistake, however, was going to a Kroger that was conveniently located along the route to my house rather than going to my usual store. After spending an hour looking for my items, I attempted to check out.
First, the cashier would not let me use both of my almond milk coupons - B1G1 and $1.25/1. I explained to her that the B1G1 coupon is treated as a dollar amount off coupon - it only takes off the value of the item that I'm getting for free. Yes, I had to buy 2 items in order for this dollar amount to be taken off my total, but that does not exclude me from getting a dollar amount off of the 2nd item. She didn't agree, so I asked her to get her manager. Now, normally, I will just let the cashier ring up everything else and go to customer service to get everything straightened out. I didn't feel like standing in another line tonight - especially since I knew I was right!
So...the manager comes over and repeats the same nonsense that his cashier told me. They tried to "bargain" with me by offering to only take one coupon! The manager also said that I was not allowed to use internet coupons; "it's against Kroger's policy". I just told him to cancel the entire transaction. It's against the entire corporation's policy??? At least have the decency to tell me it's just against your location's policy! I used internet coupons just last week at my Kroger with no problem! I kindly drove to Publix where I wasn't even questioned for the coupons I used.
That experience really put a sour taste in my mouth - mainly b/c I spent so much time searching for everything I needed. I could have been at home cooking - instead I had enough time to whip up a quick meal (I think that's what really irritated me) without my husband and I starving!
I know not every couponing trip will go as planned, but it is extremely frustrating when a cashier (manager, especially) does not know the policies of his/her store!!!